Our guarantee of service to sellers

North Shore Realty sells homes as if they are their own
Not all agents are created equal. Selecting the right agent may be as daunting as selecting the right home to buy or the right time to sell. If you are after a company that gives you value for money service the way that you like to be treated, then look no further than North Shore Realty.

North Shore Realty won’t charge unless they sell your property
We don’t sell marketing packages, we sell property. We will charge you nothing unless we sell your property. We guarantee to sell your property. We are so confident we will get the job done that we don’t charge customers monthly bills for advertising and we don’t charge upfront advertising packages. Only when your property is sold will you pay North Shore Realty the set commission. There are no other hidden costs! We guarantee to cover the advertising costs if the property is not sold.

North Shore Realty has been offering a guaranteed sale or no charge commitment to our clients since 1992. Through strong markets and weak markets we have been true to this offer. We will not charge you unless you are happy with the selling price.

North Shore Realty can provide you with an objective market analysis
We have the latest facts and figures at out finger tips and this wealth of knowledge is used on a daily basis to keep our clients educated as to what the market is doing.

North Shore Realty will not discount the selling price of your home
Our staff will not discount the selling price of your property. We work for you and your best interests. We will use all our resources to achieve the best result for you.

North Shore Realty aims to get you the best possible price
North Shore Realty staff will work for you and ensure that you achieve the best price possible for your property.

North Shore Realty offers a large client base of waiting buyers
On listing your property our staff will use our extensive database and contact all prospective purchasers looking for properties with features like yours. People listed in our comprehensive database of prospective purchasers have an early opportunity to view our new properties. The websites we use give world wide buyers an opportunity to view the property.

North Shore Realty offers a comprehensive marketing strategy
We at North Shore Realty have a strong objection to misleading and deceptive advertising in real estate and firmly believe that honesty is the best policy. A well planned advertising campaign maximises the price achieved. The marketing of your property is carefully designed around the character and selling features of your property. We aim to set your property apart from the competition thereby creating more interest and appeal.

All properties listed with North Shore Realty are regularly advertised in The Mercury, on the internet (our web page, through www.realestate.com.au and www.propertypoint.com.au), in our high profile window and on display boards, magazines and brochures. North Shore Realty will pursue every strategy to effectively market your property. North Shore Realty is taking advantage of technology such as e-brochures at no extra cost to you!

In our standard marketing program North Shore Realty offers:

  • Newspaper advertising
  • Brochures
  • In-house photo database (provides potential purchasers with a series of photographs, which helps to ensure that only genuine prospects inspect your property)
  • e-brochures
  • Signs (attractive For Sale signs are clearly visible and distinguishable from other agents)
  • Window displays (creative display ads create a high level of awareness for all our properties)
  • Internet (www.realestate.com.au, www.propertypoint.com.au and our web page)
  • Neighbourhood notification
  • Open homes
  • Group agent inspection
  • Our extensive database of available purchasers
  • 24 hour guarantee of service
  • Controlled property viewings
  • Multiple Listing Service (on request)

North Shore Realty will introduce qualified buyers
North Shore Realty staff are committed to qualifying buyers. We do our utmost to ensure that the people viewing your property are ready and able to purchase your property so that we do not waste your time and efforts.

North Shore Realty will respect your privacy and conduct business in a professional manner
North Shore Realty understands that you worry about what we say and do when we take someone to see your property. Our staff will respect your privacy and will at all times conduct business in a professional and confidential manner. North Shore Realty understands that buying and selling a home is one of the most stressful events in a person’s life. Our staff will do all we can to make this process as smooth and stress free as possible, at all times maintaining your confidentiality.

North Shore Realty cares and is concerned about your needs
North Shore Realty will ensure that selling of your property causes the minimum amount of inconvenience and fuss to you! We are concerned with the needs of our clients. When you entrust the sale of your property to us you will see that we happily do the best we can to fit in with the busy lifestyles of our clients. Due to this commitment we find that the majority of our new business is referred or includes past clients who have appreciated how committed we are to meeting their needs, considering their privacy and respecting their decisions. We, like you, care about your house security, reducing the disruption to your family and making the sale of your property as smooth as possible.

North Shore Realty listens and values your opinion
We take the time to listen to you. No one likes not being able to put forward their point of view. We don’t say “list with us we listen” on our signs for nothing. It is our motto and all the staff at North Shore Realty have two ears and one mouth and endeavour to use these resources in those proportions. If you have something important to convey, we want to hear it.

North Shore Realty will return your calls and keep you informed
We recognise that no one likes to be kept waiting. We aim to extend you the same courtesy as we like ourselves and will return your call as quickly as possible. We know that you understand that our staff are very proactive and are therefore out and about selling property most of the day. Our staff will happily return your call as promptly as they can.

We aim to keep you informed at all times and give you customer feedback after inspections. The number one failing in the real estate industry is not communicating with the seller. This is apparently out of fear, if there is nothing to report. We at North Shore Realty understand that most owners prefer to hear feedback about market opinion (good or bad) rather than hear nothing at all. We endeavour to make contact with you after every inspection just to let you know how it went.

North Shore Realty staff do exactly what they say they will do
If we say we will do it today, we mean today, we don’t mean tomorrow. If we promise you we will do something, we will do it!

North Shore Realty has a wealth of knowledge about the local real estate market
Our wealth of knowledge is our strength! Our office can boast over 90 years of combined real estate experience. This experience and our commitment to constantly researching the market are two of our many strengths. There are many sources such as the councils, other real estate agents, the real estate institute, valuers, government records, our sales knowledge and our contacts in the community that keep us appraised of what is happening in the local real estate market. We rely on these sources (and more) to report to our clients about what the market is doing and to help gauge current market trends.

North Shore Realty offers service with a smile
Have you ever walked into a store and had the staff frown, look down and ignore you or even worse, walk away? We aim to treat our clients as we like to be treated ourselves. We believe that a smile and courtesy cost nothing and make all the difference. Our friendly reception staff welcome customers who enter our office with a warm and inviting smile.

North Shore Realty gets results and offers exceptional negotiating skills
We understand that you may be worried that once the listing is signed we will sit back and do nothing. Believe it or not, these are common concerns and you are not alone if you have such thoughts. We aim to show you by actions just how committed we are to selling your property.

Nothing beats experience!
Our staff are regularly training to keep their negotiating skills honed so that they can effectively negotiate without conflict. We have had several long chains of contracts at North Shore Realty and keeping a chain of four or more properties running smoothly until settlement is an art. We negotiate hard for our vendors to achieve top prices and exceed their expectations.

North Shore Realty cares about you even when the job is finished
North Shore Realty offers their past clients a complimentary advice service even when the property is sold and settled. If you have further questions regarding real estate and want someone to talk to we are there for you. You are welcome to phone or drop in anytime for a coffee and a chat.

We also offer our clients coded key tags to help secure their property. In the event that their keys are lost there is a good chance that they will be returned to the office and we will contact you.

Why do you need North Shore Realty?
Most homes are bought by comparing them to other properties. Can you offer a prospective purchaser comparable market facts and information about other properties to help them feel that they have made an informed decision? It is a fact that many buyers, particularly first home buyers, seek the services of a reputable real estate firm because they know that there are pitfalls in direct negotiations.

  • Do you have a large database of potential purchasers?
  • Do you have first hand knowledge of competitive home values and a sound knowledge of the current market?
  • Do you have the necessary skills to follow up a prospective purchaser if he shows interest and are you always available to answer questions and show the property?
  • Do you have the necessary skills to readily be able to negotiate with a buyer and write a contract?

If you cannot answer yes to all of the above questions, then you need us!